Refund & Cancellation Policy

Last updated: 31 October 2026

Cancelling an order

• Before we start production, you can cancel and receive your advance back in full, less bank charges.
• After production has started, the advance is non-refundable. We will tell you before this point.

Damaged, wrong or missing items

Please tell us within 48 hours of delivery, with photos of the items and packing. If an item is damaged, wrong or missing because of our error, we will replace it or credit the value of the affected items.

Items we cannot take back

Personalised items with your logo or names, and food items such as dry fruits and sweets, cannot be returned for a change of mind.

How refunds are paid

Approved refunds are paid to the original payment method, usually within 7 to 10 working days.

Contact

To cancel or raise a problem with an order, WhatsApp or call +91 96672 09677.